Archive for the ‘General’ Category

MacBook Air SSD Failures

Wednesday, March 19th, 2014
MAC Air SSD

SSD removed from a MacBook Air

Over the last 5-6 months we’ve received an influx of inaccessible Solid State Drives (SSD)  from MacBook Air laptops. Apparently Apple is aware of this problem and they are replacing them under warranty. The laptops effected were sold between June 2012 and June 2013.

Once removed, these SSDs are easily identified by the large “Toshiba” controller chip residing on the left side of the SSD as shown in the picture below.  However Apple considers the removal as something not do-able in the field. For information on their replacement program, please visit this link MAC SSD replacement.

As for data recovery from these units, you had better get your wallet out. Typical costs for us to recover your data  range from $2000-2500. Costs could be even higher depending on the nature of the data required, and due to the complexity of these recoveries we typically require 3 weeks or even more. We are getting faster but the rebuilding of SSD devices is very labor intensive.

If you have one of these Solid State Drives in your system, we suggest you keep all  your important data backed up to at least one additional storage device or hard drive.

 

Hard Drive ECC Errors!

Thursday, January 16th, 2014

Recovering data, whether it’s important engineering data for a Hydro Electric company or the family pictures for a young family, is very rewarding on a personal level. Of course there is the enjoyment of helping someone in need. But the real reward for a good data recovery technician comes from the satisfaction of solving problems others can’t.

However, not all data recovery cases are solvable and that’s hard for my techs and our clients to hear. One of the most frustrating data recovery scenarios involves uncorrectable read errors. We see a lot of these cases.

In this typical scenario we receive a small 2.5” laptop hard drive for data recovery. We evaluate the hard drive and deem it functional enough to start creating a sector by sector image. But as we image off the drive it encounters more and more Error Check & Correction or ECC errors; to the point that there is at least one unreadable sector for every 5000 sectors we read. When a disk drive encounters a read error it will attempt to read the same sector at least 10 times. This slows the imaging process to a crawl and as a result it’s not uncommon for the imaging to take months to complete. Besides the time delay, the image is also riddled with unreadable sectors located randomly across the entire data area and in close proximity to each other, making it difficult to find large contiguous blocks of error free data. This means many larger files may be damaged beyond being use-able and often the majority of the good data will be restricted to smaller sized files. Depending on the size of the files the client needs, this may be acceptable or not.

What is most frustrating is the fact that there is little that can be done. These errors are the result of data not being written properly to the drive in the first place. Bad in equals bad out!

It helps to understand where these errors are triggered. When a hard drive reads a sector of data, it also reads a 50 byte ECC code that resides just after the real data. When the data was 1st written to the sector it ran a sophisticated algorithm on the 512 bytes of sector data and this resulted in a unique ECC code which can only be replicated by reading the exact same data. When a sector is read later, the drive attempts to validate the data by running the same algorithm on the data and comparing it to the previously stored ECC code. If the code doesn’t match, the disk drive produces an error code and prevents the transfer of the data. The hard drive will normally attempt to re-read the data up to 10 times as it tries to match the ECC code and this process slows the drive down considerably.

With our hard drive expertise we are able to disable the retries and other housekeeping chores that slow the drive down.  But even with these shortcuts, it is not uncommon for hard drives with this problem to take weeks or even 2-3 months to completely read off every readable sector, especially if the drive is 1TB or larger.

We do have the capability to use special read commands to bypass the ECC error checking but the data is usually garbage or at the very least, it can never be trusted 100%. We will do this for a few key sectors of data  if the situation warrants it.

So what cause these ECC errors to proliferate? ECC errors can be the result of many different causes.

If a weak head is having problems writing data, ECC errors can often be created. The head appears to be stable when it writes the data and even passes the ECC check initially. But when it attempts to read the same sector later the ECC check fails and the request is aborted.

lf a hard drive is running under extreme heat conditions, for example if a laptop gets extremely hot while you are working from home by the swimming pool, the hard drive which is a mechanical device made of many sorts of metals will expand. Writing data while the drive is in this state may cause problems later when trying to read the drive in a cooled down state as the positioning will affected ever so slightly. This shouldn’t normally cause problems but extremes of operability are always unpredictable.

BUT the number one reason for the proliferation of ECC errors in our opinion is a bad memory chip whether on the hard drive or more likely inside the desktop or laptop.

If your storage device is riddled in read errors, we can help and are usually successful in recovering the majority of a user’s data. Costs for these types of cases are typically in the $400-700 range depending on the severity of the errors and the capacity of your hard drive.  Please give us a call today to discuss your data loss situation.

Emergency RAID & Server Data Recovery (647) 448-5302

Monday, December 23rd, 2013

During the holidays many companies use the down time as an opportunity to update and perform maintenance on their data servers and RAID boxes.  This is also a crucial time for data loss to occur, and a time where caution and safety should be of the utmost importance.

At Memofix, we understand that mistakes can happen, hard drives can crash, and servers do become corrupt, so we want you to know, whether you’re in Toronto or anywhere in Canada, we are ready and able to help 24-7, 365 days of the year. If you face a serious data loss & need our emergency data recovery services to ensure your business is back up as soon as possible, please call or text David Foster @ (647) 448-5302 to discuss your situation and how we can help … any time any day.

Happy Holidays to All!  … from David Foster & my amazing team at Memofix Data Recovery

 

What is a CRASHED hard drive?

Thursday, December 12th, 2013

We hear the words “my hard drive has crashed” at least a hundred times a month and yet it is seldom what we discover when we open the lid of someones “crashed” hard drive. The picture below shows two Seagate 500 GB hard drives we recently received for data recovery. Both drives were declared crashed by their owners!  However only one appears to be physically crashed.

data recovery toronto

The drive on the left is in pristine condition. The disks are extremely shiny and consistent across the entire surface of the disk surface. The clients problem was determined to be a bad PCB or printed circuit board.

The drive on the right is not so pristine and has physically CRASHED! The smooth shiny disk surface has been scored and ringed by constant contact with the heads while the disks were spinning. This amount of damage could only occur if the drive was left running for a long period after the initial contact damage. Click on the picture for a closer more shocking look.

The drive on the left should be recoverable. The drive on the right is NOT recoverable.

If you require a price estimate on our data recovery services,  follow this link for a quick reply … Canada’s Data Recovery Experts 

Toronto’s Weekend RAID Warriors

Sunday, October 20th, 2013

 

It was a beautiful Friday afternoon and the start of the long weekend was only hours away. The boys in the lab all had plans of some sort or another, but then Bob walked in. And RAID away I knew someone’s plans would be changing.

Bob Giannoulis, the head of our Client Services, had just spent the last 20 minutes discussing a huge data loss situation with a potential customer. The customer, one of North America’s largest providers of programmable digital mobile content, had lost a critical server. The live data content stored and constantly refreshed from a big old server was sitting in a huge data centre just a few kilometers from our lab. Their product was used by everyone from government and recreational complexes to big businesses and even Vegas casinos.

Unfortunately, most of these  clients had performance contracts which penalized any delay or loss of access to online content. Consequently, our client was under extreme stress as several of his larger clients were threatening to terminate their contracts or pursue legal actions or both.

The client was running a RAID 5 setup with 14 hard drives. On Wednesday evening during a thunderstorm the RAID server went down momentarily with a single failed hard drive, but thanks to the redundancy of RAID 5, the server recovered and continued to operate, albeit in a degraded and much slower state. An automatic email message informed our client’s IT people about their hard drive failure and the fact the spare drive was also down. Within an hour or two their tech arrived to replace the defective hard drive and start the 7-8 hour RAID rebuilding process.

After about an hour into the rebuild, things started to go bad! A 2nd hard drive began to physically crash and within minutes the rebuild was aborted in mid process. The IT technician, already driving home, gets a 2nd email message concerning the catastrophic failure of their RAID server and quickly returns to the data center.  The server is now totally down and none of their digital content servers can “call home”. No worries, he’ll just swap out the failed drive and re-start the rebuild process. But the rebuild apparently wouldn’t start, likely due to the fact there were now 2 disk drives down.  More hands are called in, and with sparse options they decide to restore a backup of the RAID server to a new set of drives and use one of these drives from the back up set to rebuild the downed RAID array. As Friday morning arrives, the IT teams latest attempts are deemed a failure and the pressure to get the server up is not letting up.

I think it’s worth noting that RAID of any type is NOT a replacement for a good backup. Yes the R in RAID stands for redundant but the redundancy is very delicate and often short lived. You see, the redundancy in RAID 5 is based on being able to replicate the data from ONE failed hard drive, but once one drive fails the odds greatly increase that a second drive will fail shortly after. It makes sense when you consider most RAID arrays are built with identical drives, bought on the same day from the same supplier. They are semi-clones of each other, so as a critical component begins to fail on one drive, it’s just as likely to begin to fail on another hard drive.  Add in the extra stress of rebuilding the complete array and it’s pretty clear that disaster is lurking just around the corner.

This is about the spot where Memofix Data Recovery Services comes back into the picture … just after 4pm on the Friday of the Canada Day long weekend a panic stricken gentlemen and a young nerdy guy walk into our facility and hand deliver their RAID server to us. They look tired, frazzled and beaten. This is our first challenge … to give them hope! We know if the data they need is still there, and if they didn’t do too much to the RAID array, we should be able to get it back! The client’s nerdy young guy is their lead IT tech and he’s mentally quick and thankfully possesses a solid memory of each step that was taken in their own efforts to resurrect the RAID server.  Our tech and the nerdy young guy are quickly sharing the details of the situation and it’s not long before our confidence and positivity lifts the spirits of our once saddened clients.  We are given the approval to do whatever we can to get their data back by Tuesday morning.

With no further ado, we are left alone in our lab to try and resurrect this fallen giant of a storage device. It consists of fourteen 300 GB SAS hard drives and a few extra hard drives still to be sorted out. As always, we began by creating duplicate images of all the working drives before turning our attention to the failed disk drives. Often when a RAID reports a hard drive being down or offline it’s not actually dead or defective, so we 1st diagnose the two drives to see if either is accessible. We are hoping if we can get just one of the two drives working we’ll be able to rebuild the RAID array.

Briefly applying power to the 1st drive initiates a horrible screeching noise that we’ve heard way too often. This drive is likely badly crashed and a quick inspection under class 100 cleanroom conditions reveals it to be true. There are a series of deep rings across the top disk surface and most likely similar damage below. This drive will not be recoverable. Yikes!

Diagnosing the second drive, we are relieved to find the drive in a functional state with no painful noises being heard. However, the drive has triggered its built-in SMART monitoring system to report problems but the drive is still accessible. We quickly determine the cause of the SMART errors is due to one of the heads being defective and unable to read. Inspecting the hard drive’s three disks under class 100 cleanroom conditions shows no visible or apparent disk damage and removing the heads and inspecting them under a microscope shows no damage as well. This is good.

Checking our database of parts drive shows we have 3 of these exact model drives to use for parts and it isn’t long before our best cleanroom technician has the drive happily but slowly  imaging along.  It’s almost 8pm now and the imaging will likely take 5-6 hours. We decide to use this time to fuel up on some food and get some rest. The plan is for our best RAID file system specialists to return to the lab on Saturday morning and assuming the imaging is complete, continue with the recovery.

Our tech arrives at 8:30 am and as expected all the imaging has completed. There are a few read errors on the drive that required new heads but otherwise everything looks good. Now the task is to determine the original RAID configuration such as the proper drive order, the stripe size and the parity scheme. Sometimes the configuration is easy to determine, but due to the repeated attempts to self-fix the array we have our work cut out for us. By 1 pm we are fairly certain we have the correct parameters and we attempt to mount the RAID array virtually. But something is not right and we spend another 4 hours before we successfully mount the RAID 5 array virtually.

With the RAID 5 array now properly setup, we can mount the clients DATA volume. But nothing is straight forward here and our attempts to copy off the data using the DATA volumes own NTFS file system prove futile, especially on many of the identified critical files. Our tech has spent the better part of the day working on the world’s biggest jigsaw puzzle and he’s getting mentally tired so we decide to call it quits for the day.

Sunday morning arrives and our RAID specialist digs into the new problem. There appears to have been some overwrite or corruption of the volume’s MFT or Master File Table which acts as an index pointing to the location of files. Again, several more hours are spent searching through the RAID array for matching fragments of the MFT that we can use to repair the damaged areas. We are successful in finding the final missing remnants buried deep within some temporary system files. The MFT is now repaired, the DATA volume mounted and the copying of the data begins. Our tech now heads home but continues to monitor the case remotely. The copy completes during the holiday Monday and he tests a large sample of the data and ensures it loads error free. We can now declare this successful and a quick call to the client has them meeting up with our tech at our lab to pick up the data.  If smiles were dollars we would be rich!

As a service provider of last resort, we tend to see the worst scenarios and this was no different. Nobody likes to call in outside help, especially if your reputation is built on data security and you have a potential data loss situation.   But if you find yourself in a similar situation do the right thing and bring in the professionals. At the very least we will stop any further damage by capturing protected  images of all the hard drives before any more modifications are made.

Memofix provides users with a 24-7-365 day cell number for contacting us off hours or on weekends. If disaster should strike you at an inopportune time please call me, David at (647) 448-5302 to arrange an emergency intervention.

* note: the actual business description has been misrepresented to protect our client’s identity

Kindness Changes Everything!

Tuesday, August 13th, 2013

 

Memofix was recently asked to help out a fellow Canadian who had lost the latest pictures of his deceased wife after his computer became submerged in the recent  Calgary and High River, Alberta floods. Memofix’s expertise with water damaged hard drives was invaluable in recovering the data and putting a smile on a saddened face.  Here’s a letter of appreciation we recently received for our gratuitous assistance. 

Despair to HOPE!

This is a story of how a few acts of kindness can build hope in a person’s life

My name is Rick Ellis and I am one of the thousands of displaced citizens of High River, AB after the floods of 2013 but I consider myself lucky to have met a few “angels” during the anguish of these times.

I lost my wife Chris AKA Princess on the 14th of June, 2013. Less than a week later, on June 20, we were hit by the worst flood in our history. I had gotten our computer, Ipod and cellphone out before the flood but left them at my place of work not dreaming that they would be in any danger there. More than a week later they let my employers back into the building to retrieve valuables and \my employers, Tony and Penny Marshall of Highwood Crossing Foods, who are angels in their own right, retrieved my bags for me, one that held my clothes , one that held our valuables,computer etc.and one of important documents. Upon arriving at the TIDE loads of hope caravan I opened my trunk to retrieve my bag of clothes that had been sitting in the flood waters for over a week. A volunteer came out to help me unload my clothes and when he grabbed my bag with the electronics in it I broke down and told him of my wifes passing and that I was going to try and recover any info I could off of them. This complete stranger then offered to make a few phone calls to see if he could help me. This truly caring person was David Brodie, vice president, Western Canada of Citizen Optimum. He was from Vancouver and yet he was out in the middle of this disaster helping people unload their few remaining clothes to be washed for free by TIDE.Within two days I received a call from Mr Brodie to take all my electronics into Future Shop in Shawnessy, Calgary, and they would see what they could recover. Please remember that these devices held all of our recent and last pictures, music and memories. He asked me to speak to Rob Kean, general manager for the Shawville Blvd store, When I went in Rob greeted me like an old friend and his IT wiz Andy said that they would do what they could to retrieve whatever info they could. Remember these devices had been sitting in flood waters for more than two weeks. From here my thanks go out to countless people that I have never met but their assistance has made a difference in both my and my children’s lives, three great sons, two and hopefully three great dauthers in law,and two plus three more on the way grandchildren. Larry Shulman@memofix.com, BobG@memofix.com, and all the great people at FUTURE SHOP. On Jul 30 I got a call from Rob Kean saying that they had retrieved some of my lost data. I must say that I was a compleat puddle (my boys description of how I break down) when I went into the store and not only had they retrieved all the info from my old computer but also downloaded all the info onto a brand new laptop, complete with an emergency backup drive, a brand new ipod 5, I’m still trying to figure out how to run these, headphones, sony speaker system  and A large part of my memories to share with my grandchildren. To all these people who have helped pull me out of my despair, THANK YOU. I think all of you must have seen the last piece of  art my wife bought. “Kindness changes everything” I am going to try and attach it to this email but if it doesn’t work please email me and I will see if I can rectify this.

I know that there are still some prople trying to retrieve our last phots off of my wifes Iphone but even if you don’t, you are still part of Chrissy’s angels.

Thanks to all is not enough

The puddle man

Rick Ellis 

Tape Backup Gets Squeezed by The Cloud and SSDs

Thursday, July 25th, 2013

For the past couple of years we have been telling our customers and social media followers that Tape Is Not Dead.  But the past 12 months has put increasing pressure on a backup technology that business has relied on for decades.  Memofix is one of the few repair facilities in North America that repairs hard drives and we continue to support customers of HP, IBM and Quantum tape drives, among others.  However we see the signs that tape is quickly being pushed out of IT operations by Cloud and Solid State Drives (SSDs).

In our conversations with storage OEMs, customers and industry contacts there’s no surprise that Cloud backup is becoming the backup and data recovery option that many companies are moving to.  Local storage is not going away and the move to disk-to-disk backup has been underway for years.  But the Cloud is quickly replacing tape as the guarantee for business continuity.  It provides offsite security while eliminating the majority of administration associated with tape backup processes, and there’s no need for expensive equipment purchases or upgrades.  It was a logical move for Memofix to offer Cloud Backup solutions in order to continue serving the thousands of customers who have relied on us for storage technology and services for 25+ years.

How are SSDs affecting the use of tape for data backups?  SSD Manufacturers and systems integrators are selling flash technology with the emphasis on savings.  The primary saving comes from a reduction in power consumption and reduced impact on IT cooling systems.  But we are also hearing more pitches that tout the speed of SSDs and the productivity gains that companies can achieve, particularly when dealing with large data sets and industries where response is critical.  As SSDs grow in capacity and come down in price, they are starting to push traditional HDD storage into a Disk-to-Disk backup role.  This means the tape drive infrastructure is rendered obsolete or its role is greatly reduced.

In a backup market that has plenty of new sexy technologies, tape continues to be the solid low-cost performer, albeit less exciting.   It’s a little bit like shopping for a new car.  IT managers and business owners can either afford to drive out of the showroom with the leading solutions in Cloud, SSD and disk-to-disk, or they have to settle for the economy model that everyone thinks is already obsolete.   Whatever you’re driving, we can help you tune up your backup strategy.

 

iTech2013 … How was the show?

Friday, May 31st, 2013

Today’s blog features a guest post from Larry Shulman, our Business Development Manager. 

Last week Memofix Hitech Services Inc. exhibited at the iTech show  in Toronto.

Exhibitor products and services ranged from Infrastructure & Data Centre Operations,  Storage Innovations & Big Data, Servers & OS, Communications & Connectivity, Security & Risk Management, Disaster Recovery & Business Continuity, Cloud Services & Solutions, Virtualization, Mobile Apps & Hardware and managed IT Services.

Being an “independent” show (not sponsored by  a particular manufacturer or distributor) it seemed to attract a nice balance of small to medium business (SMB), and smaller solution / service providers (VAR’s, consultants, resellers).  As an exhibitor that provides solutions to both SMB’s  and resellers what I found interesting was that those in attendance have  the same challenges, obstacles and goals as their larger counterparts (corporations, government etc.) and that  both are looking for solutions to support what is becoming a very complex landscape of demands and requirements.

The solutions that Memofix presented: data recovery services, tape and hard disk repair, data destruction services, storage ITAD solutions and cloud back were well received by both SMB and solution providers in attendance. SMB’s seemed to be relieved knowing there is a company that offers these types of recovery solutions when and if needed and solution providers were excited that through Memofix they can add additional “value added services” to their customers.

As a grizzled veteran of the IT industry (over 25 years) as I walked the show floor I am still amazed and in awe at the technology solutions being developed by IT companies including Memofix to support the requirements of both large and small. I have to appreciate our industry for the good work they continue do in support of clients, and trying to stay one step ahead of what the customer needs.

Keep up the good work……

 

Memofix at iTech 2013 Toronto

Tuesday, April 30th, 2013

We love talking about IT with our customers, particularly if it involves storage technology.  We are a company of geeks who are always willing to share our technical expertise on hard disks, tape drives and data recovery with clients and business partners.  And now we’re being allowed out in public.

Memofix will be at iTech 2013, at the Toronto International Centre, on Thursday, May 16th.  For the past decade iTech has become known as Canada’s IT Infrastructure Conference and allows technology professionals to speak one-on-one with industry vendors, all in one place.  The seminar sessions deliver information on the latest trends, cutting edge products and services and help them research solutions for their IT strategy.  More information on the show can be found here:  iTech 2013 Toronto


itech-2013-it-conference infra NEW

We are excited to be at the show because it gives us an opportunity to meet with many of our past clients and discuss the challenges they have in the area of storage.  More importantly we love meeting new customers who get to find out what we are all about.  We think a face-to-face conversation allows us to convey our love for all things storage and build a trust factor based on our expertise and the fact that we love to help solve problems.

At the conference we will be focusing on 3 important services that generate the most interest from our customers.

Data Recovery:  A malfunctioning storage device can be a minor nuisance or severely disrupt your business operations.  Unfortunately the failure of hard drives, RAID arrays, and other data storage technologies is a fact of life.  Find out how Memofix can serve as your emergency support partner and how we retrieve or recover data from all types of data storage media.  Businesses of all sizes across Canada put their trust in Memofix Data Recovery Services to recover data from hard disks, tape cartridges flash media of all categories and NAS, SAN, and multi-disk servers.

Tape and Hard Disk Repair:  All the industry experts will tell you, “Tape is dead”.  For companies that continue to use tape as their backup  or archive strategy it is getting harder to find a support vendor and there are few service organizations in North America that specialize in tape drive repair.  Memofix, with 25 years of experience, is among that select group and we provide direct support for some of the largest manufacturers of tape storage technologies.  Our tape and hard disk repair services allow companies to extend their IT budgets by keeping existing devices running and avoiding an early replacement.  We also offer extended warranties for tape storage devices that are very cost competitive with OEM alternatives.

Cloud Backup:  The future of backup is not cloudy (sorry, bad pun).  As companies cope with ever increasing amounts of information they realize that it’s critical to have a dependable backup solution that can scale with their business needs.   Come by our iTech booth and find out how our Cloud Backup solution can prioritize files for backup and securely transmit an encrypted copy to an offsite Canadian-based data centers.  The Memofix Cloud Backup service can save you money, simplify your IT operations and give you an increased sense of security about your data.

Since 1986 Memofix has been a Canadian market leader specializing in the repair of storage devices, data recovery solutions and partnering with manufacturers as their warranty depot.  Our company takes pride in the professionalism of and experience of our technicians and our process of continual improvement.  Come by our booth at the iTech conference and find out why we are quality obsessed and customer focused.

Need a Data Recovery Expert?

Friday, March 22nd, 2013

Please allow me to introduce you to MemofixMan, the creation of our own Rob Armstrong. Not only is Rob a talented artist, he also has an incredible flare for recovering data. Rob can be  found most days recovering data in the Memofix data recovery lab. We hope you enjoy his drawings and we hope to publish more of his creations soon.

toronto data recovery experts

Choosing a Data Recovery Service Before You Need Them

Thursday, February 21st, 2013

Today’s blog features a guest post from Larry Shulman, our Business Development Manager and a veteran of the Canadian computer industry.

IT managers have a tough job today.  Most are dealing with demand for expanding data storage capacity, keeping a complex computing infrastructure running with less dollars and planning for disaster recovery and business continuity.  Memofix, drawing on our experience as an extension of our customer’s IT department, has some suggestions on what to look for when choosing service partners for specific challenges.

Too often our clients come to us in the midst of an emergency.  They may have a hardware failure and require an immediate turnaround on a repair or replacement unit.  Perhaps a hard drive or RAID system has crashed and the data is critical to their operation.  At that point in the crisis customers may not have the luxury of worrying about the security of the data contained on those devices or about how to solve a complex technical issue.  Memofix is known for their responsiveness in these situations but we can’t help think that a small amount of research would also give our customers added confidence that they are not put at undue risk.

When it comes to data recovery we think our customers, both IT managers and technology resellers, need to look deeper at the service partner they are considering.  A prospective data recovery partner will have access to sensitive data that only they can access.   Therefore don’t just rely on technical ability to recovery data in a timely manner. You need to partner with someone who takes privacy and data security as seriously as you do.  Therefore we think you should do the following:

  • If you’re looking for data services of any kind, do a back ground check.  If you are sending storage devices or media to a supplier, for repair or data recovery services, can you trust them to ensure proper security measures are taken?  Memofix recommends that you ask for references and check them out thoroughly.  We regularly sign NDAs (non-disclosure agreements) for our customers and our technicians that work on any data device are subject to an extensive background check before they are hired.
  • Tour the supplier’s facilities and talk to their management and employees.  You want to make sure that your potential partner has an efficient operation and that their staff is motivated to solve problems on behalf of the customer.  Memofix has an open door policy for potential new clients or existing customers and we’re more than happy to let you visit.
  • Ask for a demonstration of the services you are looking for.   For data recovery it’s easy to demonstrate how to solve simple problems but the supplier should be able to walk you through the process of rebuilding a drive or extracting data from a failed RAID.  Memofix can address any specific types of devices that you need to support and we’ll even provide some advice on how to avoid having to call us.
  • Make sure that a prospective partner has invested in areas that support your requirements.   Memofix has made a significant investment in our data recovery lab, in our technicians and in stocking over 20,000 hard drives for spare parts.

Memofix has every confidence that we will meet or exceed the scrutiny that we recommend. We provide depot work for some of the largest storage OEMs in the industry which means we’ve passed stringent audits and assessments.  Make sure that you put any prospective data recovery partner through a similar process before handing over any storage device or media.  Or simply contact Memofix and come by for a visit.

Want to be a Hero?

Wednesday, January 2nd, 2013

Memofix Data Recovery Services is looking for a few talented data recovery technicians.  If you have a passion for problem solving, an unquenchable lust for knowledge and really enjoy helping people and businesses recover their irreplaceable data, we may have a home for you.

As a data recovery technician, you will join our team of proven data recovery professionals in our quest to become the most technically capable data recovery service company in the world. To become the greatest, we are looking for experts in many areas. We need skilled hard drive surgeons experienced in resuscitating damaged and crashed hard drives. We need PC3000 masters with in-depth knowledge of hard drive system areas (secret OS of the hard drive). And we need file system specialists with an intricate understanding of the various operating systems as well as a thorough understanding of RAID variations and rebuilding techniques.

If you have 2 or more years of experience in the areas listed  below, we want to talk to you;

  • Diagnosing and identifying hard drive problems.
  • Diagnosing and repairing of defective hard drive PCBs including NVRAM transfers.
  • Identifying defective heads and replacement techniques in a cleanroom environment.
  • Dealing with seized spindle motors.
  • Transplanting of disks into a new body and motor.
  • Using the PC3000, Data Extractor and other specialized hard drive tools.
  • Specialized techniques such as individual head imaging.
  • Performing hard drive hot swaps with a system area compatible donor drive and PCB.
  • Identifying, repairing and rebuilding file system structure damage in FAT, NTFS, MAC and Linux type operating systems.
  • Identifying striping schemes and pertinent parameters in various flavors of RAID.
  • Repairing and Rebuilding RAID arrays physically and virtually using various software tools.

Memofix offers competitive salaries, equal opportunities, a full benefits package, and a wonderful work environment for all of our employees.

If you have the skills, aptitude, and desire to join a team dedicated to becoming the best at recovering the world’s data, please send your resume to me at davidf@memofix.com.  Please reference “Hero Ad” in your email subject  line.