Archive for the ‘General’ Category

Canada’s Astronaut Chooses Memofix!

Friday, May 22nd, 2015

canadian data recoveryLast month we received a crashed 2.5″ 2TB Western Digital hard drive for recovery. We see a lot of these drives but this one was special as it came from one of Canada’s most famous explorers of space .. Chris Hadfield … Canada’s Astronaut!

Chris has a team of support people who help him make decisions and complete his various obligations. When Chris’ hard drive died, his team began reviewing and researching where to send it for data recovery. They contacted a number of their top choices but ultimately chose Memofix Data Recovery Services.

We think they made a wise decision and considering the great 5 star review he gave us, he must have too.


Thanks Chris, your praise and recommendation are very much appreciated.


Friday, May 8th, 2015

Almost every month someone in Canada sends a hard drive that has been involved in a house fire. They often resemble burnt bricks like the picture below of a drive we recently received from a client in London, Ontario.  None of our techs were in a hurry to get their hands dirty, but as terrible as these situations look, there is often an easy recovery lurking just under the mess!

data recovery

Plastic melts easily and this external hard drive is in-cased in plastic like a pair of jeans on a teenager in the 80’s.
data recovery


But with a little invasive surgery we are able to free the hard drive from its prison.

But will the prisoner be able to talk?

As we have discussed various times in this blog, it is the condition of the disks that will ultimately decide if we can make this hard drive talk again. So let’s open the bonnet and have a peak under the hood …



WOW! It looks pristine. Notice the lack of any contamination due to the fire or the liquids used to douse it. We proceeded to perform a full recovery on this case by replacing only the PCB





Below is another fire victim from a client in Montreal, Quebec which was not in such great shape when we opened the lid.  In fact, it may not be recoverable  … but we’ll never know for sure as the client declined our quote.

As a general rule for data recovery purposes, fire damaged drives are not typically unrecoverable due to the heat and smoke of the fire, BUT more often, it is the excessive use of firefighting liquids that do the damage, especially if they are allowed to dry out. The drying out leaves mineral and other debris deposits on the disks which are tough to overcome.




And here is a look of what happens when someone applies power to a fire damaged hard drive that has had the sealed assembly breached. You can see the deep ring on the inside of the disk where the heads are. This disk drive will NOT be recoverable.




So if you have a sad looking case of melted data don’t give up hope, data recovery may be as easy as a PCB replacement.


Join us at the Canadian Imaging Conference and Trade Show

Friday, April 17th, 2015


Memofix Data Recovery Services will be an exhibitor at the upcoming 2015 Canadian Imaging Conference and Trade Show in Niagara Falls, Ontario on April 26th and 27th. Please feel free to be our guest at this event by printing and presenting the Trade Show Pass shown below.


This trade show is put on by the PPOC or Professional Photographers of Canada and is part of a 4 day conference aimed at the professional photographer and imaging professional. The conference offers various educational seminars hosted by 19 well respected industry experts and is aimed at improving your artistic and technical imaging skills.

Memofix Data Recovery Services has extensive experience recovering data for professional photographers and videographers. We routinely recover data from all types of camera memory cards, as well as external hard drives, NAS devices, LTO tape and RAID storage devices. If you’ve lost your valuable photos or video, we can help.