What to Send & How

What to Send Us for Data Recovery Service

	Normally we require only the physical media whether a hard drive, tape or USB flash stick. We do not need your computer. However, if you are un-able to remove the media from your system, you may send us your desktop computer or laptop. If you have a RAID system, please remove the drives and meticulously label each one. If you are unsure, please send the entire box.
	Complete the Data Recovery Case Form and then Print and affix the Shipping Label with the Case number to your package.

Packaging and Shipping Instructions

Proper packaging will reduce the chances that your storage device will suffer physical damage during shipping. It will also give us a better chance of recovering your data.

Follow these instructions:

• If possible, insert the storage device into a static shielded foil or plastic zip lock bag
• Pack your storage device in a box using foam, bubble wrap or other packing material
• Allow a minimum of 2 inches of padding around your storage device
• Ensure the storage device is not loose inside the box

• Using a plain envelope or bubble pack envelope
• Placing several storage device items in a small box with insufficient protection
• Using no packaging at all

• Memofix Hitech Services Inc.
  Shipping & Receiving
  330 Millway Avenue, Unit 3
  Vaughan, Ontario
  L4K 3W2