What to Send Us for Data Recovery Service
Source device … Normally we require only the physical media whether a hard drive, tape cartridge or USB flash stick. We do not need your computer. However, if you are unable to remove the media from your system, you may send us your desktop computer or laptop.
If you have a RAID array, please remove the drives and label each one with their bay number. We generally do not require the server. If you are unsure how to remove the drives, you may send the entire server, NAS or SAN.
Target device … Once we recover your data and you approve the results, we will need to copy it to a new storage device. You can send us a new storage device for this purpose, OR you can buy one of our competitively priced USB external hard drives for returning your data on.
Packaging and Shipping Instructions
From the Toronto GTA -> FREE PICK-UP & PACKAGING SERVICE
Don’t have time during the day to package, ship or deliver your storage device to us? Our driver will pick up your item for FREE from addresses in the city of Toronto and surrounding GTA areas of Brampton, Mississauga, Oakville, Richmond Hill, Markham, Vaughan, Scarborough, North York and Etobicoke. Memofix will pick-up your storage device from your home or work and deliver it to us by 2pm the next day. Choose either the morning pickup window of 9am -1pm OR the afternoon pickup window of 12pm-4pm Monday through Friday and our driver will arrive within that window of time. Our drivers also carry proper packaging for 1 hard drive. Other devices will need to be prepackaged for the driver. To request this service, simply select it when creating a new case.From outside the Toronto GTA …
Complete & sign the Data Recovery Case Form and then Print and affix the Shipping Label with the Case number to your package.
Proper packaging will reduce the chances that your storage device will suffer physical damage during shipping. It will also give us a better chance of recovering your data.
Follow these instructions:
- If possible, insert the storage device into a static shielded foil or plastic zip lock bag
- Pack your storage device in a box using foam, bubble wrap or other packing material
- Allow a minimum of 2 inches of padding around your storage device
- Ensure the storage device is not loose inside the box
Examples of incorrectly packaging:
- Using a plain envelope or bubble pack envelope
- Placing several storage device items in a small box with insufficient protection
- Using no packaging at all
All shipments should be addressed to:Memofix Data Recovery Services
Shipping & Receiving
330 Millway Avenue, Unit 3